Terms of Service

1. Definitions

“Service” means the Signrrett platform and related features. “Content” means documents and materials uploaded by users. “AI Output” means analysis generated by artificial intelligence tools.

2. Account Registration & Security

You are responsible for safeguarding your account credentials. You agree to notify us immediately of unauthorized access. You must have legal capacity to enter these Terms. If acting for an organization, you represent that you are authorized to bind it. You are responsible for accurate recipient information and access you grant, without limiting our obligations under applicable law.

3. Description of Service

The Service enables document sharing, signing workflows, and optional AI-powered analysis under a subscription plan.

Signrrett is designed to support electronic signature workflows under commonly recognized frameworks such as the U.S. ESIGN Act, UETA, eIDAS where applicable, and relevant local market rules. Users remain responsible for confirming whether a specific document, transaction, jurisdiction, or industry requires additional legal, identity, witness, notarization, or compliance steps.

Completed signing records may include a signed document, signer activity history, timestamps, IP/device metadata where available, and certificate-style audit evidence intended to help demonstrate document integrity and signing activity.

4. AI Processing

AI analysis is provided via secure API integration with OpenAI. Content is processed solely to generate analysis within the Service.

Content is not used to train AI models. Company personnel do not access document content except for critical troubleshooting, verified support requests, or legal compliance.

AI Output is informational only and does not constitute legal advice.

5. Ownership

You retain ownership of your Content. The Company retains all intellectual property rights in the Service.

You grant us the limited permission needed to host, transmit, display and process your Content to provide the requested Service and comply with applicable obligations. You must have the rights and permissions needed to upload Content, invite recipients and share information. This permission does not transfer ownership of your Content.

6. Subscription & Billing

Paid features require a subscription or paid plan processed through supported payment providers, including Stripe, Orange Money, or other local payment methods that may become available. Stripe subscriptions renew automatically unless canceled. Orange Money and other local payment methods may be processed as non-recurring paid access for the applicable plan period.

Plan upgrades may take effect immediately. If you upgrade during an active paid period, Signrrett may apply a credit for unused time on your current plan and charge only the remaining difference where supported.

Plan downgrades do not take effect immediately. If you downgrade from a higher plan to a lower plan, your current plan features remain available until the end of the current paid billing period. The lower plan begins after that period ends.

For Stripe payments, credits, prorated charges, billing changes, and renewal timing may be calculated and processed by Stripe. For Orange Money and other manual or local payment methods, Signrrett may calculate applicable unused-time credits before payment is requested. Cash refunds are not automatic unless required by law or approved by Signrrett.

Review the price, billing interval, applicable taxes and renewal terms presented at checkout. Use the billing controls available through your account to manage or cancel recurring access, or contact Support for assistance. Canceling a subscription does not itself void signed documents. Nothing in these Terms excludes cancellation, refund or other consumer rights that cannot lawfully be excluded.

7. Acceptable Use

You agree not to use the Service for unlawful, infringing, fraudulent, or malicious purposes. This includes impersonation, forged signatures, unauthorized disclosure, malware, abusive messaging and attempts to defeat access controls.

8. Export Compliance

You must comply with applicable export controls and sanctions and must not use the Service where providing or receiving it would be prohibited by applicable law.

9. Service Availability

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee uninterrupted or error-free operation.

10. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.

11. Limitation of Liability

To the extent permitted by applicable law, Company’s total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

This limitation does not exclude liability or remedies that cannot lawfully be excluded or limited. Mandatory consumer protections remain unaffected.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nehrrett Group LLC from third-party claims arising from your unlawful misuse of the Service. This does not require indemnification for our own misconduct or override mandatory consumer protections.

13. Termination

We may suspend or terminate accounts for violations of these Terms. Sections relating to liability and indemnification survive termination.

Access may also be restricted where necessary to address security threats, fraud or unlawful activity. We will provide notice and an opportunity to remedy where appropriate and legally required. Download records you need to retain while you have access; contact Support about account closure and export assistance. Retention and deletion are addressed in the Privacy Policy. Termination does not itself determine the legal effect of agreements between participants.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the State of Virginia. Disputes shall be resolved exclusively in the courts of that state.

This provision does not deprive consumers of mandatory protections or rights to bring proceedings in another forum where applicable law provides those rights.

16. Entire Agreement

These Terms constitute the entire agreement between you and the Company.

A separately executed agreement may govern particular services and controls to the extent it expressly conflicts with these Terms. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision does not waive it.

17. Electronic Signing and Workflow Status

You are responsible for reviewing the document and verifying recipients, authority and suitability for electronic signing. Audit records do not by themselves provide notarization, witnessing or qualified electronic signatures, or guarantee enforceability in every jurisdiction. A sender signing does not mean all recipients have signed. Voiding an in-progress workflow stops further signing in that workflow but does not itself determine the legal effect of existing signatures or agreements. Revised documents may need a new signing workflow.

You need an internet connection, a supported browser and the ability to access PDF records to use electronic signing. Before signing, review and retain the document and consent information. Contact the sender about paper alternatives, obtaining copies or withdrawing consent for future electronic records. Such a request does not automatically undo a signature already made. Additional transaction-specific consumer disclosures and consent may be required by law; these Terms do not replace them.

18. Vendor Decisions and AI Assistance

Document review, due-diligence approval, contract signing and vendor activation are separate workflow stages. Status labels record activity and are not guarantees of a vendor’s suitability or compliance. AI summaries and field suggestions may be inaccurate; review outputs, field positions and recipient assignments before relying on them. The Service does not replace professional legal, financial or compliance advice, and using it does not establish compliance with requirements for regulated data.

19. Changes and Contact

We identify revisions with a fixed date. We will provide notice of material changes and obtain renewed agreement where required by applicable law. Changes do not retroactively remove rights that cannot lawfully be removed. For questions about these Terms, billing, account access or records, use our Support page.

20. Communication Language and Translation

English is the standard language for Signrrett-generated communications, including emails, in-app notifications and system messages, signing and review requests, reminders, billing notices, account and security notices, and support correspondence. You should expect these communications in English unless we expressly provide another language or applicable law requires otherwise. Selecting a different interface language or registering in another country does not change the language of these communications. Documents and messages written by users remain in the language their authors choose; Signrrett does not automatically translate them.

If you prefer another language, you may use a translation feature on your device, in your browser or email app, or a translation service of your choice. You are not required to install a particular tool. Automated translations may omit information or change its meaning, including dates, amounts, instructions and legal language. Check important details against the original and obtain clarification from Support or the document sender before signing, paying or taking another action you do not understand. Seek a qualified translator or adviser when appropriate.

Translations made by your own tools are for convenience and are not official Signrrett communications. Signrrett does not control or guarantee their accuracy. To the extent permitted by applicable law, the original English version of these Terms and Signrrett-generated communications governs if an unofficial translation differs. This does not determine the controlling language of an agreement between users or override a separately agreed official language version.

Before using a third-party translation tool, consider whether it may send the text or document to its provider. Do not share confidential information without authorization. See the Privacy Policy for more information. This language policy does not limit any mandatory language, accessibility, privacy, consumer-protection or disclosure rights, or our corresponding obligations. It does not replace any consent required for electronic records. Contact Support if you need clarification or assistance accessing a notice.

21. Device Evidence and Completion Certificates

When you sign or decline, Signrrett records the available network IP address and browser user-agent information, which can include browser and operating-system versions and device details. We derive a browser, operating-system and mobile/desktop summary and associate evidence with the document, recipient, action and time. Signing records also include access and electronic-signature consent details. This helps document consent and activity, maintain an audit trail, investigate misuse or disputes, and support verification of the signing record.

A completion certificate may include the signer’s IP address and device summary, consent time and invitation delivery evidence. Evidence is available according to document permissions and can be seen by people who receive a copy of the document or certificate. Share these records only with appropriate recipients. IP and browser details are contextual evidence and do not establish a person’s identity or precise location. A completion certificate is an audit record and does not by itself provide a qualified digital certificate, notarization or a guarantee of legal enforceability.

We also process device and network information for legal acceptance records, permission responses, access logs, security checks and website measurement as detailed in the Privacy Policy. That policy explains the information collected, purposes, sharing and available rights. These Terms do not waive privacy rights or replace a separate consent where applicable law requires one.